Redefining Patient Centred Care: What Does It Really Mean? June 17, 2010

In an age when Ontarians can access extensive health information at a keystroke, patients and their families are  increasingly advocating for themselves. Accordingly, pressure is growing upon hospitals, physicians and other clinicians to be increasingly transparent and collaborative.

Some physicians are reluctant to give patients greater control, and at the same time, some patients are accustomed to being deferential to their health care provider, and many are not aware of their legal rights in this connection. Against this backdrop is evidence that patient centred care can improve patient outcomes and reduce costs.

Conference Objectives

By the end of the conference, participates will be able to:
• Recognize what patient centred care really means
• Identify human and institutional barriers to patient centred care in Ontario
• Acquire up to date information on current policies and law regarding patient centred care in Ontario
• Consider how to start implementing patient centred care in their organization
• Physicians: recognize whether implementation of patient centred care is going to impact your practice

An application has been submitted and is currently under review by the Canadian Association of Physical Medicine and Rehabilitation to have this event approved as an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.

Members of The College of Family Physicians of Canada may claim Mainpro-M2 credits for this unaccredited
educational program.

Funding may be available for Ontario RNs from the Nurse Education Initiative, which is funded by the Ontario Ministry of Health and Long-Term Care. For additional details, call 1-866-464-4405 or


8:30am Registration and Continental Breakfast

9:00am Welcoming Remarks and Conference Overview

Chair: Wayne Mills
Challenging Leaders Limited
Person Centered Health International Action Group - 1 million acts of Person Centered Health

9:05am Patient Stories

• Stories about journeys through the health care system

Learning objective: evaluate a patient’s perspective on the benefits of disclosing health care information to patients on an unprecedented level

e-Patient Dave deBronkart
The Voice of Patient Engagement

9:40am The History of “Patient Centred Care” Notion

• How and when it all started
• Definition
• The current landscape
• The benefits of cultural change to “person-centred care”

Learning objective: analyze the current multiple definitions of patient centred care

Dr. Vaughan Glover
CEO & Founder
Canadian Association for People-Centred Health (CAPCH)

10:25am Networking Refreshment Break

10:45am Barriers to Achieving Person Centred Health care

Disclosure of Information

• Not everyone agrees with disclosure of patient records
• Not everyone agrees on how much should be disclosed
• Not everyone agrees on patients being key voices in decision-making about their care
• Join the debate for and against disclosure

Learning objective: analyze all points of view on whether disclosure of patient records would benefit the delivery of health care

Moderator TBA


• Do policies need to change or is everything needed in place right now?
• Is it possible to affect the journey through more effective government policies for the individual health rights?
• Who owns the patient record by law?
• Where does this fit into the Canadian Bill of Rights?
• The new proposed bill, “Excellent Care for All Act, 2010” - what would be the impact on Patient Centred Care?

Learning objective: comprehend the policies in place today

Adalsteinn Brown
Assistant Deputy Minister - Health System Strategy Division
Ministry of Health and Long Term Care

11:35am Engaging Physicians in Patient-Centered Health

Learning objectives: list 3 paradigm shifts in medical practice that set the stage for patient-centered health; explain how physicians benefit from this shift in practice
Daniel Z. Sands, MD, MPH
Cisco Internet Business Solutions Group
Harvard Medical School
Society for Participatory Medicine (Boston)

12:15pm Networking Luncheon

1:00pm Success Stories of Implementation of Person Centred Model in Another Province

Learning objective: evaluate the work that has been done at Capital Health around person centred care

Chris Power
President & CEO
Capital Health

1:40pm Success Stories of Implementation of Person Centred Model in Ontario

Living Patient-Centred Care Values with Patients in the Lung Transplant Program: What it Really Means

Learning objective: measure the work that has been done at UHN around person centred care

Nikki Marks
Nurse Practitioner
UHN Multi-Organ Transplant Program

Jane Hollett
Patient-Centred Care Project Manager

Sue Stuart

2:10pm Networking Refreshment Break

2:20pm Person Centred Model - How/Where to Start Implementation in Your Organization?

Learning objective: review the process of implementation of a person centered model

Dr. Judith Belle Brown
Chair Master of Clinical Science and PhD Programs in Family
Centre for Studies in Family Medicine
Department of Family Medicine
Schulich School of Medicine & Dentistry
The University of Western Ontario
Primary Health Care System (PHCS) Program, System Integration & Innovation Research Network (SIIReN)

3:00pm Patient Centred Care: The Patient Perspective

Learning objective: distinguish the patient’s perspective on patient centred care

Dr. Sholom Glouberman
Associate Scientist , Kunin-Lunenfeld Applied Research Unit
Philosopher in Residence
Baycrest Centre for Geriatric Care
Adjunct Assistant Professor, Department of Health Policy
Management & Evaluation, Faculty of Medicine
University of Toronto
Adjunct Professor, Desautels Faculty of Management
McGill University
Patients’ Association of Canada

3:35pm The Need for Change!
Learning objective: assess the benefits of cultural change to patient centred care

Elinor Caplan
Former Ontario Minister of Health

4:00pm Wrap Up & Adjournment for the Day

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