Sickids Patient Survey Now Online
Sickkids.ca recently added an online Quality and Risk Management survey to their homepage titled "How Are We Doing?". The survey begins with a personal letter from Sickkids President Mary Jo Haddad explaining the importance of your information, that it will be carefully reviewed to improve care, held in confidence and to answer any questions please contact the Patient Representative.
You rate 11 aspects of care such as Admission, Nursing Care, Medical Care, Family Centred Care, Information etc as either Excellent, Very Good, Good, Fair, Poor or No Contact. You provide discharge date, child age, clinics or units visited, offer open comment on What Impressed You, What Disappointed You, How Can We Improve patient safety, Other Suggestions and finally optionally provide name and contact information (phone number is asked but not email address).
My immediate thought was yeah, I hope this remains a permanent website fixture. Probably to keep the number of questions down, elements are lumped together so with Medical Care for example you are asked to consider "Caring and concern shown by doctors, attention to your child’s (or your) condition, how easy it was to see doctors, teamwork among doctors" when individual doctors can vary on any one element. The four commment fields have the potential to generate rich data. I see it is not secured by SSL certificate but since you can send personal information it probably should be.
Good to see Sickkids!